Terms of Service
Pilot service terms · Updated August 25, 2026
1. Audit service
CylinderAudit analyzes customer-provided industrial gas rental invoices and supporting records to identify billing items that may require reconciliation. Findings are analytical indicators, not a determination that a supplier owes money.
2. Free initial audit
The first invoice audit is currently offered without an upfront audit charge. Uploading documents does not by itself create a paid recovery engagement.
3. Recovery assistance
Recovery assistance is a separate service. If CylinderAudit offers recovery support, the customer must accept the applicable recovery engagement before paid recovery work begins.
4. Success fee
Unless a separate written agreement states otherwise, the proposed recovery success fee is 25% of the amount actually recovered or credited as a result of the accepted recovery engagement. No recovery success fee is due when no recovery is achieved.
5. Customer responsibility
Customers are responsible for providing accurate records and confirming that they are authorized to upload and use the documents submitted to CylinderAudit.
6. No guarantee
CylinderAudit does not guarantee that an identified amount will be accepted, credited or paid by a supplier.
7. No legal representation
CylinderAudit provides invoice reconciliation and recovery support. It does not provide legal representation or replace advice from a qualified legal or accounting professional.